What happens if I cancel my hire?

Wednesday, December 16th, 2015

When a booking is cancelled more than 7 days in advance of the booking a full refund will be given less the deposit charged or 10% of the booking.

Where a booking is cancelled less than 7 days in advance a 50% refund will be given.

Where a booking is cancelled less than 1 day in advance a charge of a minimum 3 days hire or 50% of the booking, whichever is the greater, will be made.

If you are a “no show” and have not notified us at least 24 hours prior to pickup in writing via email of your intention to cancel, we reserve the right to charge the full cost of the hire.

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All of our branches are operating as usual and we will continue to adhere and provide where possible less contact, and with cleaning, and sanitisation as our main focus. We ask you to maintain the social distancing requirements at the branches and follow our signage when queuing.