Our New Zealand car hire conditions and terms of service are outlined below. The full terms and conditions on the Vehicle Rental Agreement signed prior to your hire car being supplied will apply.
We maintain all of our hire vehicles to a high Certificate of Fitness standard. If you have a mechanical breakdown not caused through your negligence, and we do not fix the problem or replace your vehicle within 24hrs (location and vehicle service availability dependent), we will GIVE YOU YOUR MONEY BACK.
All car hire vehicles are covered by a Roadside Assistance programme.
We operate everyday except Christmas Day from 8.00am to 5.30pm. On public holidays we are only open for confirmed bookings.
Rates are in New Zealand Dollars. 15% Goods and Services Tax (GST) is included in all hire rates. Should the GST tax rate increase above 15%, New Zealand Rent A Car reserves the right to charge the additional tax at the time of hire.
We do not guarantee a specific make or model of hire car – only the general classification. We will attempt to supply the class of vehicle quoted at the time of reservation but reserve the right to substitute an upgraded class – at no additional cost to the hirer.
Rental days are calculated on a 24 hour basis from the time of pick-up.
For one and two day car hires there is a mileage allowance of 100kms per day, with a per-kilometre charge applicable above this. For hires 3 days or more there is an unlimited kilometre allowance.
The minimum age for car hire is 21 years and all drivers must have a non-provisional licence written in English or if in another language, accompanied by a certified English translation. There is no charge for additional drivers, however all drivers wishing to drive the vehicle must present their driving licence at the time of hire.
All of our car hire vehicles are non smoking. If hirers do not respect this rule, a cleaning charge of $100 will be charged at the end of the car hire period.
Payment can be made by major credit cards (Visa, MasterCard, Amex. However, please note that a credit card surcharge may apply, please contact the branch you are hiring from if you require further information). One of these is required at the hire car pick-up to cover the contractual obligations and the Insurance Excess as covered in the Vehicle Rental Agreement. We cannot accept Debit Cards. Payment is required at the commencement of the hire. Payment by any other method will be accepted only by prior arrangement.
Confirmation of your hire car booking will be sent by email. If you cannot see your booking confirmation email message in your inbox, please check your spam/trash folder.
When a booking is cancelled more than 7 days in advance of the booking a full refund will be given less the deposit charged.
Where a booking is cancelled less than 7 days in advance a 50% refund will be given.
Where a booking is cancelled less than 1 day in advance a charge of a minimum 3 days hire or 50% of the booking, whichever is the greater, will be made.
If you are a “no show” and have not notified us in writing via email at least 24 hours prior to pickup of your intention to cancel, we reserve the right to charge the full cost of the hire.
We offer a courtesy pick up service from any location within 5kms of our depots. This service is only available during normal business hours and outside of these times only by prior arrangement, where an additional fee may be charged.
Standard insurance has a maximum potential liability of $NZ 2300 inclusive of GST . Full exclusions to this liability are contained in the auto rental agreement but include:
At the time of hire, hirers will be offered insurance excess reduction (IER). This reduces the maximum potential liability from $NZ 2300 inclusive of GST to a maximum of $NZ 287.50 inclusive of GST. The additional cost for IER is quoted on the booking system.
Full Terms and Conditions stated on the Vehicle Rental Agreement will apply.
All of our branches are operating as usual and we will continue to adhere and provide where possible less contact, and with cleaning, and sanitisation as our main focus. We ask you to maintain the social distancing requirements at the branches and follow our signage when queuing.